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Colorado Department of Revenue Integrator Services
Challenge
The Colorado Department of Revenue (CDOR)
needed help to create a common infrastructure that
facilitated DOR's ability to support diverse user groups and
supported the implementation of the new Colorado Integrated
Tax Architecture (CITA).
Solutions
DRC developed an architectural plan for
a hardware and software environment that would fully support
an enhanced version of a COTS tax application. DRC's goal
was to provide a highly-reliable common architecture that
had the ability to support CDOR's diverse user group, as
well as minimize future maintenance and support costs. DRC's
work with CDOR included: architecture design and reviews,
development of migration strategies, utilization of
standardized IT processes, help desk support, performance
analysis and service lifecycle management support.
DRC teamed with CDOR to define and
refine its overall vision for the CDOR integration effort,
and through these reviews, an architectural plan and
environment was determined. DRC's objective was to build a
consolidated Active Directory (AD) for the CITA Project and
consolidate the many MS Exchange instances existing CDOR
wide, with the ultimate goal to support all end users and
applications more efficiently. DRC also sought to provide
CDOR users with a single sign on regardless of which
application path they would use.
DRC delivered IT management services
using best practices based on the IT Infrastructure Library
or ITIL. DRC recognized that the importance of controlling
change in IT environments had grown significantly in the
last few years recommended the adoption of ITIL to better
control and govern the infrastructure. As a result of the
adoption of ITIL, CDOR achieved higher quality user
experiences and services, increased availability, as well as
enhanced performance and throughput.
Benefits/Achievements
DRC helped CDOR implement a common
infrastructure that fully supported diverse user groups,
minimized maintenance and support costs, provided a flexible
and scalable framework for future changes, and provided a
secure environment for protecting sensitive financial
information.
DRC has continually met the contractual
budget agreements. In addition, DRC has produced a history
of offering significant cost saving ideas and effectively
implementing them in support of CDOR's current and evolving
business and IT objectives. In addition, DRC provided CDOR
with comprehensive and thorough system-wide knowledge
transfer and training. Specific CDOR staffs were successfully
trained in the support, installation, and operation of the
projects-thereby providing CDOR with a sustainable in house
capability to deal with future evolutions of the
infrastructure.
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