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MedTeams®
Challenge
The Institute of Medicine report, To
Err Is Human reported 98,000 deaths as the result of
medical error in US hospitals in 1999. Since then, the
national emphasis on patient safety and error reduction has
lead to the acceptance of team training, based on aviation
Crew Resource Management principles, as a tool to promote
better teamwork and communication in healthcare.
Solution
The
MedTeams®
system of high-performance teamwork training and change
management has been trained to over 70 hospitals across the
US. Primarily used by high-risk clinical areas like Labor
and Delivery or the Emergency Department, the teamwork
concepts have been effectively transitioned to all areas of
the hospital.
Benefits/Achievements
-
Demonstrated improvement in teamwork
behaviors
-
55% reduction in observed medical
errors
-
Improved patient and staff
satisfaction
-
Improved teamwork climate based on
the Safety Attitude Questionnaire (Sextion 2006)
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