Tennessee Statewide Automated Child Welfare Information System (SACWIS)

Challenges

TNKids, a first-generation child welfare information system, has supported Tennessee's child welfare practice since 2000. Technical limitations, Federal requirements and an evolving practice model mandated a replacement that leveraged technology to meet unique State needs and Federal requirements.

Solutions

DRC is customizing our web-based Ohio SACWIS solution to align with Tennessee's unique child welfare practices. Our solution incorporates a proven state-of-art user-friendly interface, a comprehensive, user-driven reporting system, and dashboards to provide users with essential information when needed.

The DRC solution provides secure, Internet and mobile device connectivity that supports public/private agency access, information exchange and self-service features such as the ability to directly enter Child Protective Services (CPS) referrals via the Internet. Our solution provides end-to-end case integration across all areas including features from the most robust financial and provider SACWIS modules in the nation. A single view of the case draws on a central repository for all case documents. Its case-file print feature customizes a printout of an entire case, thereby eliminating standalone, disjointed legacy systems that frustrate workers and lead to tedious work and sub-optimal client outcomes. The DRC solution incorporates a proven, common interface model across disparate legacy systems that accommodates current external interfaces and can handle future interfaces.

Our highly structured yet agile development approach features frequent progress metrics and early review/defect correction. This iterative approach even permits the development and integration of enhancements before statewide system rollout.

Benefits/Achievements

Customized solution that is 100% aligned with Tennessee’s unique child welfare practices.
A statewide child welfare practice model that improves family outcomes by incorporating best practices from both industry and Tennessee case managers.
Technical architecture that can easily adapt to future needs and technology changes.
Access to a central repository for all case documents eliminates standalone, disjointed legacy systems.
Effectively supports cases from intake to closure and will be accessible to workers any where there is Internet access.
Customization approach that leverages the best currently available SACWIS (Ohio) provides the lowest-risk SACWIS solution.
Offers a reusable model-based case management framework that can be used for other case management needs (e.g., adult protection, child care, juvenile justice) in any state.

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