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IRS Transition Management Office Support (TMO)
Challenge
The IRS TMO needed support in helping
organizations to use, operate, and /or maintain new
applications.
Solution
DRC used the three-phase Transition
Methodology to provide support. During the Organization
Alignment phase DRC examined the existing systems at IRS TMO
and assessed how implementing the new application would
affect the receiving organizations. DRC conducted
Stakeholder Alignment briefings that provided IRS
stakeholders with a clear understanding of lessons learned
and assessments of what changes were necessary to IRS
applications.
DRC staff conducted gap analysis in the
Gap Identification phase and conducted Transition Readiness
Assessment workshops to identify all gaps between the
current and future states for each receiving organization on
all areas of transition. The responsibility for closing gaps
rested on the receiving organization, but DRC provided
support in the Gap Closure phase to facilitate gap close
sessions, engage required parties in gap closure, track
gaps, raise issues, and share lessons about the most
effective methods to close gaps. This support included our
facilitation of Gap Implementation Team Meetings with key
project team members, SMEs, stakeholders, end users, and/or
support organizations.
Benefits/Achievements
DRC provided dramatic benefits to IRS
transition. Our approach empowered IRS stakeholders with the
establishment of a cross functional team. Additionally, our
facilitated sessions determined release requirements,
integrated process owners, and identified interdependencies
negatively affecting the timely production of necessary
documentation to milestones. DRC validated changes to
systems and provided IRS TMO with the front-end applications
necessary for procurement and planning activities required
for customer service and compliance.
DRC has identified a number of gaps and
facilitated mitigation strategies in key areas of IRS
activities. DRC's identification and closing of these gaps
has resulted in significant mitigation of several risks to
the successful deployment of a modernized system for IRS TMO,
which enables IRS to achieve a higher level of resource
optimization while maintaining or improving customer
service. For one project, DRC led the effort to streamline
the TM staffing, resulting in an IRS cost savings estimated
to be more than $810,000.
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