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Pension Benefit Guaranty Corporation (PBGC) Process and
Product Quality Assurance (PPQA)
Challenge
The PBGC guarantees payment of basic
pension benefits earned by 44 million American workers and
retirees participating in over 30,000 private-sector defined
benefit pension plans. PBGC must maintain reliable, secure
information systems to communicate effectively with its
stakeholders, and safeguard personal and financial data.
PPBG's Enterprise Program Management Office (EPMD), has a
mission to maintain corporate integrated IT Governance and
Management framework policies, processes, procedures,
standards, and guidelines. The EPMD desired contractor
support to help meet its Quality Management objectives
through the conduct of compliance audits and the development
and implementation of compliance improvement programs.
Solution
The PBGC EPMD chose DRC over a handful
of other contractors, because DRC demonstrated an ability to
take a holistic, performance-based view to meeting the
EPMD's Quality Management goals. In support of these goals,
we perform quality audits and are implementing a Continuous
Process Improvement (CPI) program to ensure compliance of
critical information technology programs with applicable
PBGC IT quality requirements. To accomplish this, DRC
employs documented audit processes, templates, and personnel
experienced in multiple IT process improvement and quality
methodologies and approaches, including Lean Six Sigma, CMMI,
and PMBOK. The DRC solution entails employing a
collaborative approach—working with all client stakeholders
to foster a positive, objective-oriented focus; structured
PPQA process implementation; and a clear focus towards our
ultimate goal: improving the delivery of products and
services to PBGC EPMD clients.
Benefits/Achievements
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Ensures quality of IT Solutions Projects
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Meets and/or exceeds IT Solution user satisfaction
- Ensures established processes are
followed
- Ensures IT Solutions meet business
objectives
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Minimizes or eliminates IT operations disruptions
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Improves the delivery of products
and services to PBGC EPMD clients
Interested in more information?
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