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DHS Transportation Security Administration (TSA) Office of
Real Estate Services
Challenge
TSA's Chief Administrative Officer (CAO)
needed to perform a business process reengineering (BPR)
effort to implement process improvements in the Office of
Real Estate Services (RES).
Solution
To effectively assess the functions,
processes, tools, and organizational structure of the RES
program office, DRC applied its Value Driven Reengineering (VDRE)
methodology to perform an assessment of the organization and
develop recommendations. Through this methodology, DRC
facilitated creation of a shared operational vision for the
process, organization, and IT infrastructure, including
end-to-end project management of acquisition projects,
formal management of performance measures, and monitoring of
vendor performance.
DRC developed business process models
and a business case to align with the operational vision,
including project management, portfolio management,
performance management, and service assurance. DRC partnered
with RES leadership to create both higher-level process
flows and detailed operational procedures. DRC's
organizational change implementation plan included a
communications and program management approach for
implementing the new organizational structure, business
processes, and IT infrastructure. DRC conducted training on
the new processes and technologies for RES staff, and
provided program management support to RES leadership to
transition to the new organization.
DRC's monitoring and evaluation
activities continued following implementation. We leveraged
our Organizational Change Implementation Checklists to
assist RES leadership in overseeing the achievement of the
new operational vision.
Benefits/Achievements
DRC successfully implemented a new
organizational structure, business processes, and IT
infrastructure for the RES program office. The approach we
used ensured buy-in to the new processes from a very diverse
group of stakeholders.
As part of the reengineering effort, DRC
performed systems analysis, design, development, and support
of the enterprise real estate management system (ORES) for
the TSA RES. This system was implemented using the latest
web-based architecture.
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