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DHS CBP Acquisition and Knowledge Management System
Challenge
The Department of Homeland Security
(DHS) Customs and Border Protection's (CBP) Procurement
Directorate (PD) needed a comprehensive, state-of-the-art
Knowledge Management (KM) system to support Finance Acquisition Improvement Initiative (AI2).
Solution
DRC provided a simple and easy-to-use
portal for the collection, dissemination, and utilization of
a standardized, up-to-date body of knowledge, policies, and
procedures. Working collaboratively with CBP, DRC analyzed
the PD's current IT infrastructure to identify the optimal
combination of KM techniques and tools. Based on our
assessment, we recommended SharePoint 2007 as a scalable,
cost-effective software solution to maximize knowledge
sharing in the CBP environment. Implementation of a
SharePoint 2007-based solution required substantial custom
development to assure that the solution fulfilled documented CBP requirements. This development involved iterative
prototyping, direct client interaction, and on-site user
accessibility testing that resulted in a product that
fulfilled CBP's needs. The size and scope of the initial
implementation covered 250 procurement personnel dispersed
across the country. The project has since been extended to
include development of 7 additional KM systems for each of
the Office of Finance Directorates, serving more than 1,200
staff in total.
Benefits/Achievements
Within six months of contract award, DRC
deployed a fully functional Web-based KM system. The
Acquisition Resource Management System (ARMS) provides a
one-stop-shop for program customers, procurement personnel,
and other stakeholders to access best practices, tools,
templates, research, and other information. The KM system
currently contains a fully functioning workflow support tool
for the creation, submission and tracking of leave requests.
Further workflow support tools are in development for future
implementation.
Interested in more information?
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