FBI Language Service Section

Challenge

The Federal Bureau of Investigation (FBI) initiated a large organizational change initiative to improve the linguist acquisition process, which took a long time to produce proficient linguists.

Solution

Conducted a workforce assessment of the current process to identify, and propose solutions to processing inefficiencies, outdated technology, and underlying environmental and cultural factors.
Developed a Web-based workflow management tool called CLASS, to help FBI staff manage the linguist acquisition process, communicate to the applicants, and report on the applicant progress.
Built an Access-based human resource solution called the Workforce Tracking Tool (WTT) that provides the FBI with a centralized tool for creating and filling position profiles.

Benefits/Achievements

Our CLASS system will help the FBI realize a significant reduction in cycle time of the linguist acquisition process and increase in management visibility throughout the process with reporting and candidate tracking.

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