U.S. Navy Surface Center

Challenges

The Navy Coastal System Station (CSS) needed PC and LAN support for a 2,000-user community located in 80 interconnected buildings. The Station's diverse hardware and software environments posed additional challenges.

Solutions

DRC's comprehensive set of services includes operational support, installation and integration of network equipment for internet/intranet connectivity, configuration management and documentation, PC hardware and software installation and support, user support, software maintenance, network engineering and design, technology assessment, network security and intrusion detection, and maintenance of LAN/WAN connectivity.

In addition to providing daily operational, maintenance, and engineering support, for the CSS, DRC helps to define new requirements, modify existing configuration standards, analyze network and data security, deploy new network operating systems and servers, and analyze the potential impact of service upgrades. To support the ongoing evolution of network technology, DRC developed a comprehensive network conversion model and automated push/pull solutions for conversion of post office accounts. We provide failsafe monitoring of network nodes using 3com Transcend and HP Overview, and use bandwidth measurement projections to switch utilization and evaluation. DRC also provides PC and peripheral hardware and software installation and maintenance and help desk support for the Station’s users of voice, video, and data systems.

Benefits/Achievements

DRC focused approach on people, process, and technology has allowed CSS to:

Increase network mission effectiveness at reduced support cost ($150K annually).
Modernize systems wiring of over 50 buildings.

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