Ohio Department of Job and Family Services (ODJFS) Statewide Network

Challenges

The State of Ohio needed a large network for more than 18,000 users – for the Support Enforcement Tracking System (SETS), the SACWIS program, and the Ohio Works First (OWF) program. Individual county network structure had to be supported; the failure rate for previously installed networks was very high.

Solutions

DRC designed and installed a statewide network for the phased implementation of Ohio's ODJFS programs. This included the purchase and installation of all network equipment, routers, hubs, and switches as well as the file servers, PCs, and printers that would reside on the network. DRC implemented and operated a network Help Desk and provided the support required to maintain and service the network. When the Ohio SETS PCs required more memory, DRC upgraded all PCs within a 90-day period.

DRC provided training to one Technical Point of Contact (TPOC) in each county to assist in troubleshooting network problems locally. In addition, DRC's rigorous staging process ensured that all hardware and software for a particular site was thoroughly pre-tested prior to implementation.

Benefits/Achievements

Fast, responsive, and accurate service ensured the successful implementation of all phases of the program.
Pre-onsite installation staging enabled successful reduction in on-site equipment failure rate to a level that was significantly better than industry standard performance.

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