Colorado Trails Electronic Performance Support System (EPSS)

Challenge

The state of Colorado developed a new child welfare and youth corrections case management system, Colorado Trails. To successfully field Colorado Trails, caseworkers who would use the system needed to quickly achieve and maintain a specific standard of competency with the system.

Solution

DRC developed a robust suite of online job performance support tools for Colorado Trails that were integrated in a state-of-the-art EPSS. The EPSS features multi-level online help, Computer Based Training (CBT), and web-based policies and procedures. Online help includes direct links to the CBT and online policies. The CBT component consists of overviews of key functions, demonstrations, and realistic hands-on practice lessons. The CBT is based on a modular task-based design in which lessons are grouped according to functional job components, allowing learners to recognize and select training relevant to their own training needs and pace.

Benefits/Achievements

Provided "just-in-time" training that allowed caseworkers to quickly use the Colorado Trails system.
Enables the state of Colorado to successfully reduce cost and increase productivity.
Recipient of several awards, including Distinguished (First Place) award for online help and the Best of Show award for online instruction at a Society for Technical Communication (STC) regional competition; and the Distinguished Award (First Place) in the Tutorial/Training category at the International Online Communication Competition.

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